Frequently Asked Questions
Answers to common questions about booking, care, and policies.
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What areas do you serve?
1
I serve Washougal, Camas, and the surrounding areas. My standard rates cover homes within about a 20-minute drive of me. Homes 20–35 minutes away have a $10 travel fee per visit, and I'm happy to give a custom quote for homes farther out.
How do I book, and how far in advance?
2
Fill out the form on my Contact page, and I'll reply within 24–48 hours. From there, we'll schedule your first visit so I can get to know your home, animals, and routines. Please book as early as possible, ideally at least two weeks before your trip, especially around holidays and summer.
Can you give medications, and what if my animal gets sick?
3
Yes, I'm comfortable giving medications and handling routine care, and we'll go over your animal's needs during your first visit. If anything comes up while you're away, I'll contact you right away. Your service agreement includes your vet's information and permission for emergency care, so I can act quickly if I can't reach you.
Will I get updates while I'm away?
4
Yes, as often as you'd like. Some clients love a photo after every visit, and others prefer to hear from me only if something comes up. Just let me know what works best for you during our first visit.
How do payment and cancellations work?
5
Payment for pet, farm, and home care is due at your first visit, and garden work is billed weekly. I accept cash, check, Zelle, and Venmo. Cancellations 14 or more days before your first visit receive a full refund of visit fees, 7–13 days receive a 50% refund, and less than 7 days are non-refundable. See my full Booking & Policies for details.